Support for Snorly Schnarchtracker

For questions about the app, contact support@snorly.de. Briefly describe which action is not working and which message you see. Do not send us login codes or passwords.

Sign-in and access

For customer access, use the email address associated with your eligible Snorly order. If a login code is missing, also check your spam folder. If your order uses another address, our support team can help you with the association.

You can check an existing Apple subscription in the app using “Restore purchases”. Use the same Apple Account as for the purchase. Manage and cancel subscriptions on your iPhone under Settings → your name → Subscriptions. You can request refunds from Apple.

Recording

Check microphone permission, available storage and battery charge. Start a recording when you are ready and check its status. If an interruption occurs, reopen the app and follow the displayed status. Results and audio remain on your iPhone.

Saving audio clips from version 1.1

Under Profile → Save audio, choose up to 20 audio clips (default), up to 60 audio clips or all detected snoring sequences. The selection spreads clips across the night and takes strong peaks into account. The setting applies to your next recording; existing nights stay unchanged. All options analyse the entire recorded night. “All snoring sequences” uses more storage and does not provide continuous full-night playback. If no clip is saved at a point, the app tells you.

Language from version 1.1

The app supports German, English, Norwegian (Bokmål), French and Spanish. It follows the iOS language selected for the app; English is used for other languages. You can change the language in the iOS settings for Snorly.

Optional sharing of results

With an eligible oral-appliance order linked, you can expressly share results for a support case under Profile → Help & support → Share results: all past and future nights until you stop, or the last 7 or 14 days once. The scope is described before activation; the time-range selection is under “Details & scope”. Audio recordings and free-text notes are not transferred.

“Stop sharing” ends further transfers. You can ask support@snorly.de to delete support copies already transferred; we process the request manually. Sharing is optional and is not required to use the other app functions.

Export and deletion

You can save your results as a file under Profile → Data & privacy → Export data. Within a night, the More menu lets you correct your details and delete audio or the night. Audio clips are removed after 30 days at the next cleanup in the app. Deleting only the audio keeps the results.

Account deletion removes the app account, associated server data and then local data. You must cancel an Apple subscription separately with Apple. The app does not offer cloud recovery of deleted nights.

Source support information dated 25 September 2026. English translation: 8 October 2026.